Return of goods
The Customer, being a consumer as defined by art. 221 of the Civil Code, is entitled, by virtue of binding provisions of law, to withdraw from the agreement concluded remotely without proving any justification, by returning purchased product within 14-days period.
- The 14-day period is counted from the date when the delivery took place.
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the trader,
- for the supply of goods which, by reason of their nature, cannot be returned (e.g. due to health protection or hygiene reasons and were unsealed after delivery) or are liable to deteriorate or expire rapidly,
- for the supply of audio or video recordings or computer software which were unsealed by the consumer.