Return of goods
The Customer, being a consumer as defined by art. 221 of the Civil Code, is entitled, by virtue of binding provisions of law, to withdraw from the agreement concluded remotely without proving any justification, by returning purchased product within 14-days period.
- The 14-day period is counted from the date when the delivery took place.
In case of withdrawal from the Contract concluded remotely, the contract is considered never entered into. Whatever was provided by parties should be returned without any changes, unless the changes was necessary in the scope of the usual management. The return should occur immediately, not later than within 14 days.
The return should be made to the following address:
You will receive an email with the address of the warehouse that handles returns for the brand.The company's registered office is not a return address and no parcels are accepted there.
NOTE: Medical products must be returned in the same condition as when received.
The customer must send the goods back to us at his own cost.
The consumer may not exercise the right of withdrawal in respect of contracts:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the trader,
- for the supply of goods which, by reason of their nature, cannot be returned (e.g. due to health protection or hygiene reasons and were unsealed after delivery) or are liable to deteriorate or expire rapidly,
- for the supply of audio or video recordings or computer software which were unsealed by the consumer.